1. Information we collect

When you use this chat/question application, we may collect the following information:

• Student name, registration number, country, level, and joining date.
• Login/account information used to access the application.
• Question details, category, topic, private/public question status, and admin replies.
• Student profile photo or camera image when the user chooses to upload/capture it.
• Voice recordings when the user chooses to record a question or answer.
• Support requests and account deletion requests submitted by the user.
• Basic technical information such as IP address, device/browser details, and request time for security and troubleshooting.

2. How we use the information

• To submit, review, approve, reject, and answer student questions.
• To identify students and connect questions with the correct student record.
• To allow admins/supervisors to review student reports, questions, audio, and replies.
• To provide support, security, maintenance, and account management.
• To process account and data deletion requests.

3. Camera and microphone permissions

The app may request camera and microphone permission only when needed for app features:

• Camera: used to capture or upload a student/profile photo.
• Microphone: used to record a voice question or voice answer.

These permissions are not used for background recording. The user must choose to capture or record inside the app.

4. Data sharing

We do not sell user data. Data may be visible to authorized school/admin staff for the purpose of reviewing and responding to student questions. Data may also be processed by our hosting/server provider only as needed to run this application.

5. Data retention and deletion

We keep account, student, question, photo, and audio data for as long as needed to provide the service, maintain records, and support school administration. Users may request deletion of their account and related app data by using the account deletion page below.

6. Security

We use account access controls and server-side protections to help protect user data. Users should keep their login details private and contact support if they believe their account is being used without permission.

7. Contact us

If you have privacy questions, support requests, or deletion requests, contact us using the links below. Email: daralmustafa@gmail.com. Phone: + 967 05 414 111.